3rd May 2022
I just wanted to say that you guys are absolutely incredible. I ordered my new office chair on Sunday and next thing I know I had it on Monday morning before 10.00am even. That was fantastic. I have assembled the chair (which was very simple) and it is just great. I had a phone call from you early on Monday morning letting me know what was going on (something most companies now refuse to do) and you were absolutely true to your word. This was the first time I have bought anything from you but it most certainly will not be the last. I really thought good old fashioned customer service was dead but to my great surprise you have proved me wrong. Keep up the great work and I look forward to being a customer again soon! - David G.
2nd April 2022
Our delivery arrived today and we are so impressed with the furniture we purchased online! Great quality, fast delivery and friendly customer service! - Chris
12 January 2022
We had a delivery done this morning, I would just like to say what a very professional team! My wife and I have been very very happy shopping with Pacific Furniture! - Neil
29 December 2021
Wow! Thank you Pacific Furniture. All around a great online shopping experience! Great customer service, great furniture options and an efficient and fast delivery! Will definitely be shopping here again! - Claudia
28 October 2021
Beautiful good quality furniture. We recently purchased from these guys and great quality and great service! - Karen
06 October 2021
Thank you Pacific Furniture! My cabinet arrived today and I absolutely love it. Thanks for the great customer service and arranging such fast delivery. - Amelia
26 June 2021
I never leave reviews, but I needed to for Pacific! The quality of the furniture is outstanding, I received a lounge suite and a dining suite and their quality and value for money is brilliant! The customer service was top standard and the delivery men were efficient and lovely men. - Nicole
8 April 2021
We love our chairs and the beautiful furniture you sell. Your Shellharbour team and store is amazing! - Beck
10 November 2020
My girl and I would like to say a huge thank you to Cathy at the Ulladulla store for her excellent customer service and outstanding advice on our new lounge that we have purchased on Monday 9/11/2020. She went out of her way in giving us the best deal possible and being able to have our lounge delivered in just two days after purchase. This is the first new lounge I have bought in 20 odd years and I will definitely recommend Pacific Furniture Ulladulla to my friends and family. Scott Harrod
20 January 2020
I would like to thank you kindly for your outstanding customer service.
This has been the second lounge I have purchased from your Nowra Pacific Furniture store and I will continue to be a loyal customer because the customer service has always been 100%. A happy satisfied customer. - Tina
25 November 2019
I would just like to put in a complement about the store manager in your Bega store - Alex. He went above and beyond with his customer service, nothing was too hard.
It’s so lovely to see someone so passionate about their job. We will definitely be back. - Phil & Chelsea
13 May 2019
Therese from Moss Vale is an asset to your company. She is a great customer service representative for your company from the phone call I made to then dealing with her in store. I would recommend your Moss Vale store to anyone based on her service.
Thank you again Therese you really are an asset. - Lisa
28 November 2018
Just want to send a big thank you into the head office for the great customer service, big smiles and warm greeting I always get when I enter your sale store. Kelly and her team are wonderful. I purchased my bed from her last year and it was my first big purchase and I absolutely love it. She made the process so easy. Great job! - Hayden
23 November 2018
Please accept my sincere gratitude for Daniel's absolute level of customer service. He offered his assistance and immediately solved my problem of “purchase and delivery” and all I had to do was describe my issue and pay the bill.
Guys like him are really hard to find these days. When I’m next in Nowra I will call in to personally thank him. - Bob
2 November 2017
I would like to voice my absolute appreciation of the excellent service I have had from start to finish with Pacific furniture Tumut. Geraldine is a fantastic saleswoman, and I ended up buying things there that I hadn't intended to buy but which are lovely all the same. She was so professional, helpful and just an all round great person to deal with. Nothing was too much trouble. She even allowed me to pick up my mattress after hours as otherwise I would have been sleeping on the floor on moving day! (and came down to the store on her own time to do so)
When the delivery men came, they arrived after I had had a long, exhausting stressful day at work and an hour's commute. They were great, cracking jokes and getting the job done again very quickly and efficiently and arrived dead on time. They were very careful with my things and again nothing was too much trouble. As they could see that I was stressing because some of the stuff was in a flat pack,,and I am on my own (standing 5 ft tall and weighting 50 kilos) the young lad stayed behind to put it together for me, and they took away the cardboard/plastic packaging as well!
I was in the store again yesterday as I still need a few things. I bought two wall units and had arranged delivery for next week. I just got a call from Geraldine, telling me that she will be in Gundagai tomorrow and will drop them off for me, to save me waiting until next week. Where in the world nowadays do you get such service? I knew there was a reason I came back to live in this part of the world. - Veronica
30 September 2017
We recently brought a mattress and base from the Batemans Bay store. We dealt with David who was just amazing in his customer service - going well beyond our expectations and responsive and informative in our interactions. I have rarely seen such exceptional service and it was a pleasure to do business with him and the store. Thank you for such a positive experience. - Gary
23 August 2017
Went into the Ulladulla store to buy a mattress. Deb was extremely helpful, answered every question and was very informative. Can't wait for my mattress to be delivered. 10 out of 10. - Nelun
18 August 2017
I love this shop! Stumbled into Woonona store, bought up big & I'm going back for more! Great service & furniture, thanks Grant. I have been telling all my clients & friends. - Terry
30 June 2017
Popped in to check out your sale and went home with two dining chairs to try out around my dining table. No fuss, no bother, just good old fashioned customer service. I love my new Tully dining chairs. - Chiara
30 June 2017
I have bought a few things from the Cooma store now. Quality service quality products. - Robin
27 June 2017
Cooma store & staff are so friendly & seem genuinely happy to help!! Bought our bed from them recently, so, so cosy! - Jane
15 June 2017
I love this store there furniture is Beautiful and the staff at my local store Are Brilliant Very Friendly and Helpful.. - Julia
15 June 2017
My favourite store in all of Bega! Super friendly staff and great quality furniture! - Vicki
2 June 2017
Great People who run this store Very Friendly And Will Help you out no matter what your Needs are Well Done Guys For Opening up this Store in our Area - Carol
7 January 2016
I would like to say a BIG THANK YOU to PACIFIC FURNITURE BATEMANS BAY & April & Co for everything you guys have done to help us refurnish our home after a fire destroyed all our furniture last year!! You guys are awesome!!!
22 May 2015
We would like to commend the employees with whom we dealt on Wednesday when purchasing a new bed from your store. The sales staff, in addition to being knowledgeable regarding the stock and its availability, sorted out the gift card problem with several calls while we waited.
We were delighted with the promptness that delivery was arranged following our purchase. Your delivery staff are an absolute credit to you. Both boys, Mark and Andrew were efficient, very pleasant and nothing was too much trouble in delivering the new bed and removing the old one. Even when I pointed out that the wrong base had been delivered, they immediately got on their phone and sorted it out. The returned early this morning with the correct base and again, their lovely manner was a joy to experience.
Talk about customer service - Pacific Furniture definitely leads the way and is the best experience we have had in a long time. - Dennis & Marg
25th February 2015
My name is Brad , my wife Lorae & I have lived at Batemans Bay for over 30years.
Lorae & I continue to shop at Pacific Furniture Batemans Bay for a number of reasons. We love the full & complete customer service provided by two employees at Pacific Furniture Batemans, Dave & April. Thank You to these two welcoming employees, who provide the feeling that once our purchase has been completed, we must come back for more items from Pacific Furniture Batemans Bay. We also understand that to purchase locally has an overall enhancing effect to all in business and to the community. - Brad & Lorae
24 January 2015
We would like to say how nice it is to see customer service. Your staff yesterday at Shellharbour were amazing and went way and beyond. We now have a bed and it was delivered. A big thank you to the delivery staff as well, we will pass on the great service that we received from your staff, well done and thank you. - Teresa & Adriaan
7 March 2014
The buffet and hutch arrived yesterday and it looks great. Thanks for making the process of ordering and receiving this item so easy. - Anthony
3 March 2014
What standout service from the Eden store. George and Jenny in sales and the delivery drivers who 'off roaded' to deliver missing legs on a bargain divan sofa! Many thanks to all concerned...will pass the word locally what an excellent business you are! - Quentin and Vanessa
14 February 2014
Thank you all very much for your excellent customer service, your efficiency & your kind and friendly assistance in dealing with the repair of our recliner recently. - Lynne Teale
2 October 2013
I wanted to pass on to you our appreciation for the willing assistance provided last Thursday when we visited your Nowra store. We needed furniture and were unable to wait for orders due to the availability of our rental truck on that day. We bought some floor stock furniture and because of our time restrictions with the rental truck your sales consultants assisted us by getting the furniture we had bought into the truck. They were very helpful and cheerful. We thought that you should know about the wonderful people you have working with you. - Lachlan and Chantell
27 June 2013
Hi Karla and Geraldine. My beautiful couch was delivered this morning – Robbie was fabulous. The children and I simply love it !!!!!!!!! Thank you again for all your communication in making the purchase and delivery of the couch such an easy process. You are both to be commended. - Kate
28 May 2013
Can I just say an ABSOLUTELY HUGE THANK YOU TO YOU, MATT AND LEIGH for an outstanding level of customer service, attention to detail and just downright sheer kindness with the purchase process, delivery, the putting together of the furniture.
Not to mention the extra help on Saturday that the boys agreed to with removing some furniture from my house beforehand and then actually putting together the dining table which required the fixing of a couple of braces underneath with a drill and extra screws because they weren’t in the pack!
Unbelievable service and incredible attention to detail – I cannot over state how impressed I was.
Can I just say, that if you ever opened a shop in Bendigo, you would blitz the competition in terms of customer service which would no doubt give you the competitive edge up here, and you’d certainly have my support!
So sincerely, thanks again, I am absolutely wrapped with the furniture selection that you helped me with and Julia, the grey couches are PERFECT!
So glad I didn’t go with the brown and I’ve got a brilliant rug coming from The Rug Collection (called the IKAT MOTIFS if you’re curious….) which picks up all the colors of the furniture and will finish off the room brilliantly. I am absolutely wrapped. - Melita