14 Mar 2013

To whom it may concern. Please pass on to head office.

My name is Terry. My wife and I recently purchased several items of furniture from your Moss Vale store. We were helped by your sales person Daniel who did a really outstanding job. Daniel could not have been more helpful.

On delivery day there were a few hiccups which could have left us in a tight spot. However, I spoke to Daniel by phone and within minutes he was on my front door step and stayed there until, with the help of the two delivery men, all the problems were well sorted.

I was very impressed with his professionalism and service well above and beyond duty. Whatever you are paying Daniel he deserves much, much more. Top people in any working environment and hard to find. And when found should be encouraged and rewarded. You are lucky to have him!

All the very best, Terry and Pat.


17th May 2013

Just some good feedback!!.


The setting was very well delivered and very well packed yesterday afternoon (the delivery guy was great)  and it looks fantastic, looks even better than what shown on the website - I love it.!!

I will certainly be ordering further goods down the track with Pacific Furniture.


thanks again, cheers Anna



18th May 2013

Hi, I have just purchased a 2 seater lounge from Pacific Shellharbour and just had to write to head office to let you know what wonderful staff and customer service you have in this store.

Jason went out of his way to show me what they had in 2 seaters and was infinitely patient with my questions even though the lounge was not an expensive one.  What a change to find a salesperson passionate about his stock and the happiness and satisfaction of customers.

When the lounge was delivered it looked as if there was a fabric flaw in one cushion.  Another salesperson, Nathan, came out and looked at it and took the cushion back to the store to see if there was a suitable replacement.  I was a bit concerned that fabric of the new cushion would not match my existing lounge which eventually was the case.  Nathan assured me that everything would be done to make sure I felt happy with the lounge.  In the event, the lounge was replaced and I am very, very happy.

All the staff involved including the delivery men and the lady in the office (I didnt get her name sorry), made me feel that I was a valued customer even though I had never before purchased furniture from your Shellharbour store.

Nothing, and I mean nothing, was too much trouble, I was not fobbed off with excuses and told for example,  "Oh well, that's just the fabric etc".  as I have experienced in other stores. I was treated with respect which is not always the case elsewhere as  I am in my 70's  and on the very limited budget of the Age Pension.. What a breath of fresh air, customer service as it should be!

I have made sure that I tell everyone I know about my positive experience buying my lounge and I would like to commend all these staff persons to management at the highest level.  They all deserve medals or a bonus, perhaps both!

I am going back next week to look at a small nest of tables and who knows what else I may buy?

Everybody needs to know they are appreciated and I trust that you will place this letter on their personnel files and they get recognition from the company.

Sincerely, Pat


28th May 2013


Hi Julia


Can I just say an ABSOLUTELY HUGE THANK YOU TO YOU, MATT AND LEIGH for an outstanding level of customer service, attention to detail and just downright sheer kindness with the purchase process, delivery, the putting together of the furniture.


Not to mention the extra help on Saturday that the boys agreed to with removing some furniture from my house beforehand and then actually putting together the dining table which required the fixing of a couple of braces underneath with a drill and extra screws because they weren’t in the pack!


Unbelievable service and incredible attention to detail – I cannot over state how impressed I was.


Can I just say, that if you ever opened a shop in Bendigo, you would blitz the competition in terms of customer service which would no doubt give you the competitive edge up here, and you’d certainly have my support!


So sincerely, thanks again, I am absolutely wrapped with the furniture selection that you helped me with and Julia, the grey couches are PERFECT!

So glad I didn’t go with the brown and I’ve got a brilliant rug coming from The Rug Collection (called the IKAT MOTIFS if you’re curious….) which picks up all the colors of the furniture and will finish off the room brilliantly.

I am absolutely wrapped.


Kind regards, and good luck with your horses too!



8th June


Just letting you know that the chest of drawers arrived yesterday. Thank you for being so prompt with the sale. Will  certainly do business with you again.

  Kind Regards


27th June


Hi Karla and Geraldine –


My beautiful couch was delivered this morning – Robbie was fabulous.


The children and I simply love it !!!!!!!!!


Thank you again for all your communication in making the purchase and delivery of the couch such an easy process.  You are both to be commended.

Kindest regards and have a great day.






I wanted to pass on to you our appreciation for the willing assistance provided last Thursday 26/9/13 when we visited your Nowra store. We needed furniture and were unable to wait for orders due to the availability of our rental truck on that day. We bought some floor stock furniture and because of our time restrictions with the rental truck your sales consultants: Lachlan and Chantelle assisted us by getting the furniture we had bought  into the truck. They were very helpful and cheerful. We thought that you should know about the wonderful people you have working with you. Please pass on our Thank You again to Lachlan and Chantell



Thank you again for the donation you gave us for my "Evening of Smiles" fundraiser. I'm very pleased to inform you we raised $30 000. A mission has now been scheduled for next year in April in Hanoi where approximately 120 babies/children will have their lives transformed forever through surgery. Thank you again for contributing & being a part of this.
Kind regards



hi guys it ray , We purchased our

mattress from you on Wednesday    We have had the best 2 nights sleep ever.

Finally no waking up with back pain. Absolutely pleased with your service ,

product and price. Will see you again. Regards. Ray and Deb.


To the Staff & Management,

Thank you all very much for your excellent customer service,

your efficiency & your kind and friendly assistance in dealing with the repair of our recliner recently.

Very much appreciated,

King regards,

Lynne Teale, Wallagoot





Testimonial..for Eden store NSW..what standout service from this store. George and Jenny in sales and the delivery drivers who 'off roaded' to deliver missing legs on a bargain divan sofa! Many thanks to all concerned...will pass the word locally what an excellent business you are!  All the best Quentin and Vanessa


7th March 2014




The buffet and hutch arrived yesterday and it looks great.


Thanks for making the process of ordering and receiving this item so easy.








I just wanted to say a huge thank you to Sharon at your Shellharbour store for her help with the purchase of our new lounges. She is a great asset to your team!


24th January, 2015

We would like to say how nice it is to see customer service. Your staff yesterday at Shellharbour were amazing and went way and beyond. We now have a bed and it was delivered. A big thank you to the delivery staff as well, we will pass on the great service that we received from your staff, well done and thank you.

Teresa & Adriaan


25th February 2015


Attention: Pacific Furniture Management.

Dear Sir/Madam,

My name is Brad , my wife Lorae & I have lived at Batemans Bay for over 30years.

Over this time we have purchased household furniture, in doors and out.

About 4 years ago we relocated, remaining in the Batemans Bay area.

The new home has meant also a new décor direction.

We understand that to purchase locally has an overall enhancing effect to all in business and to the community.

Lorae & I continue to return to Pacific Furniture Batemans Bay for a number of reasons.

The first highest being the full & complete customer service provided by two employees at Pacific Furniture Batemans, this bring Dave & April Thank You to these two welcoming employees, who provide the feeling that once our purchase has been completed, we must come back for more items from Pacific Furniture Batemans Bay.

Best Regards,

Brad & Lorae

22nd May 2015


Not sure to whom this should be addressed but would like to commend the employees with whom we dealt on Wednesday when purchasing a new bed from your store.  The sales staff,  in addition to being knowledgeable regarding the stock and its availability, sorted out the gift card problem with several calls while we waited.

 We were delighted with the promptness that delivery was arranged following our purchase.

 Your delivery staff are an absolute credit to you.  Both boys, Mark and Andrew were efficient, very pleasant and nothing was too much trouble in delivering the new bed and removing the old one.  Even when I pointed out that the wrong base had been delivered, they immediately got on their phone and sorted it out.  The returned early this morning with the correct base and again, their lovely manner was a joy to experience.

 Talk about customer service - Pacific Furniture Batemans Bay definitely leads the way and is the best we have experienced in a long time.

 Please will you acknowledge your staff and let them know how happy we have been with our dealings with Pacific Furniture.

 Best wishes

 Dennis & Marg


Just wanted to pass on my thanks to Ian at the Tumut store for a bed we bought on Sunday. It was delivered the next day at Moss Vale just like he said it would be and the service was great. Thanks Again


I would like to say a BIG THANK YOU to PACIFIC FURNITURE BATEMANS BAY & April & Co for everything you guys have done to help us refurnish our home after a fire destroyed all our furniture last year!! You guys are awesome!!!